Developing Library 2.0: A Business improvement proposal

Our group will develop business proposal for the Hue Learning Resource Center (LRC). The Hue Learning Resource Center can be categorized as academic library because it is owned by Hue University.  Established in 1957, Hue University is the first university in central Vietnam which has a multi-disciplinary and multi-field training center with 7 affiliated colleges and two faculties under the direct management of Hue University: College of Education, College of Sciences, College of Medicine and Pharmacy, College of Agriculture and Forestry, College of Arts, College of Economics, College of Foreign Languages and Faculty of Physical Education, Faculty of Hospitality and Tourism.

The Hue Learning Resource Center (LRC) is being built to provide advanced education resources and access for students and academics at the Hue University and provide on-line teaching and training programs. It will be a gateway for access and exchange of education and information programs with other Vietnamese and international universities.

Our business proposal will propose the Hue Learning Resource Center (LRC) to adopt and implement Web 2.0 technologies. It has been known that numerous important developments have been made under the banner of ‘Web 2.0’. Levy (2007, p.120) states that the Web 2.0 phenomenon is a result of the synergy between the Internet advancement, the ubiquity of access to the Internet, and the software sectors that continuously attempt to develop applications that can enrich user experiences and convenience.

Libraries have always been and, for the foreseeable future, will continue to be important agents for providing access to information in all its various format and medium. As the future unfolds, libraries will need to respond both to ongoing developments in relevant areas of technology and, of course, to the needs of their users. In this context, the business proposal will describe that Web 2.0 technology implementation can be an opportunity for the Hue Learning Resource Center (LRC) to state a clear mission, to assess services on a regular basis, to redefine priorities and to communicate better to customers. Moreover, it also will be explained that Web 2.0 is not only a tool for setting up better services for customers; it can also facilitate the internal functioning of the library. It answers questions like how to stimulate library staff to be open to new ideas and to participate in innovation, how to deal with difficulties that can be expected, how to sell all these innovative plans to administrators and reconcile them with their demand for greater efficiency, and many other aspects.

Some specific Web 2.0 applications that will be explored their potential use in libraries and information centres context are;

  • Wiki (for internal communication, institutional collaboration, research guide, etc.), RSS and Atom (for providing feed for customers, utilizing content from commercial providers, etc.),
  • Weblogs (for promotion and publicity of library services, new library resources, specific library events, etc.),
  • Podcasts (for library instruction, developing user guide, information literacy, etc.), Social bookmarking (for developing subject guide and library pathfinder, etc.),
  • Instant messaging (for reference query work, responding clients’ complaint, etc.)
  • Photo sharing (for storing and deploying photographic collection, etc.)
  • etc.

Below is  Jason Watson’s comment:

“Going by your description, this sounds like a very worthwhile project. I particularly like your incorporation of the ‘internal use’ of web 2.0 (this is not the QUT Library focus – not that this matters, it is just that the result will be interesting)”.



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